Shipping and Returns
SHIPPING AND HANDLING 1)UK Shipping Lester Bowden uses Royal Mail to deliver items up to 1kg, and UK Mail (signature required) for goods with a weight greater than 1kg. The weight of your goods will be charged at the Royal Mail standard 1st Class Rate plus a small amount to cover packing materials. At the checkout, if your package exceeds 1kg in weight (equivalent to £5.00 and more in postage) your goods will be sent by UK Mail. Please note that this will require a signature at its destination.
Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order, or the goods are collected in-store, after which the risk will pass to you immediately and we cannot be held responsible for any loss or damage.
DELIVERY SCHEDULE We aim to dispatch your order on the same day providing it reaches us by 12 noon, Monday - Friday. Orders placed after this will be processed late afternoon or the following working day. Orders placed over the weekend will be processed on Monday morning. The shop is closed on Bank Holidays and dates as advertised on our website (http://www.lesterbowden.co.uk/opening-hours.html). Orders will not be processed on these days, but will be processed the next working day.
DEPARTMENTS: Shoes We hold stock throughout the year of the major colours of all the lines that we advertise. At certain times we may be out of stock in certain colourways in certain sizes. We will always advise you of any short delays in the processing of your order. If this is the case we will order direct from the manufacturers stock holding to minimise the delay for you. Schoolwear During the summer it is often not possible to keep to our schedule so please allow up to five working days for the processing of your order and then delivery. Although we aim for delivery within a couple of working days, we cannot be held accountable for circumstances beyond our control such as postal strikes or delays in the post. Please use our next working day courier if you need to receive it guaranteed (UK Mail) next day (Not applicable during August and September). Epsom College and Hurstpierpoint College Delivery For Parents of the above Schools there is an option of paying for the goods online and then having your child pick up the goods from the School Shop instead of having items posted. If this is how you would like it please simply add the coupon code COLLEGE in at the fifth step in the checkout process. When goods are ready for collection from the school shop, an email will be sent to your email address stating that goods are ready for collection. The college shops are not open everyday and therefore there may sometimes be a delay in the processing of these orders, particularly during school holidays. We will try to get orders during these times processed as soon as possible. Please also note that we are unable to offer UK Mail from these Stores so all goods will be sent by Royal Mail 1st Class Delivery.
Epsom Hockey and Epsom Tennis Club Delivery For Customer of the above Sports Clubs there is an option of paying for the goods online and then picking up your goods from Epsom Sports (10 Upper High Street, Epsom, Surrey, KT17 4QJ) instead of having items posted. If this is how you would like it please simply add the coupon code 'hockey' or 'tennis' in at the fifth step in the checkout process. When goods are ready for collection from the sport shop, an email will be sent to your email address stating that goods are ready for collection.
OVERSEAS SHIPPING Lester Bowden delivers worldwide to 37 countries: Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Republic of Ireland, Romania, Russian Federation, San Marino, Slovakia, Slovenia, Spain, Sweeden, Switzerland, United States of America
For all goods sent overseas, all orders will be charged on a weight and packaging basis and will be normally sent by DHL Courier. A signature will be required at the destination.
POSTAGE OUTSIDE THE EU For all goods sent outside the EU (European Union) VAT is not applicable to your order. As soon as the order is received in hand by our staff they will refund the VAT that you have paid back onto your credit card. Please note that you will still have to pay VAT on shipping charges. Lester Bowden can not be held liable or accountable for any government taxes and or charges that may be incurred when goods are imported into the destination country. If you are unsure whether you will have to pay any import duties or charges we suggest you check first with your government before proceeding.
RETURNS POLICY Items purchased online may be returned within 28 days, or 14 days if sale goods, for exchange or refund providing a valid receipt is presented. This will not affect your statutory Rights. Goods can be returned to us at Lester Bowden. Postage will be at your expense, unless the return is due to a fault in our processing or a fault in the garment, in which case please ring us or email us prior to posting. In all cases please provide a copy of your receipt, your reason for returning the garment and your full contact details so that we can process your requests as soon as possible. If you wish to exchange the garment due to no fault of Lester Bowden we will need to charge for this additional postage back to you, which will be calculated as before on a weight and packaging basis. If there is a price difference between the garments being exchanged, we will issue a refund or contact you in order to obtain payment for the additional cost accordingly. We will only issue a refund or dispatch an alternative size once we have received the original item back to us. Lester Bowden cannot be held responsible for goods being returned until they have reached the shop. It is advised that you ask for a proof of postage for any items being returned.